Following is a sample letter to residents, where disclosure of identity has not been authorized. It should be modified appropriately if the ill person is a vendor or a member of the staff.

Dear Residents:

The Board of Trustees/Directors of ____________ Association has been notified that a resident or vendor of the community has tested positive for the coronavirus, COVID-19.

The resident is quarantined in the resident’s home.

All efforts have been and will continue to be made to maximize the safety of our residents, visitors and staff.

To comply with relevant privacy concerns, we are not permitted to disclose the identity of the resident. We also ask that you not distribute any rumors or guesses regarding any ill resident on social media.

This notice serves as an official notification of this occurrence. We urge all residents to follow the recommendations of the public health authorities such as the CDC, available at

On behalf of the Board and Management, we send wishes of a speedy recovery to our neighbors who are ill and appreciate their notifying us of their situations. We also appreciate everyone’s patience and understanding during this difficult time.

Please let Management know if you have questions or concerns.